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Terms of Service

Last updated: January 13, 2025

1. Acceptance of Terms

By accessing and using Epic Tech AI's customer communication platform ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Epic Tech AI provides an AI-powered customer communication platform that includes live chat, automated support, customer engagement tools, and related services. We reserve the right to modify, suspend, or discontinue the service at any time.

3. User Accounts

To access certain features of our service, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and complete information
• Promptly updating your account information

4. Acceptable Use

You agree not to use the service to:

• Violate any applicable laws or regulations
• Transmit harmful, offensive, or inappropriate content
• Interfere with or disrupt the service or servers
• Attempt to gain unauthorized access to any part of the service
• Use the service for spam or unsolicited communications
• Reverse engineer or attempt to extract source code

5. Payment Terms

Paid services are billed in advance on a monthly or annual basis. You agree to:

• Pay all fees associated with your account
• Provide current and accurate billing information
• Notify us of any billing discrepancies within 30 days
• Accept that fees are non-refundable except as required by law

6. Intellectual Property

The service and its original content, features, and functionality are owned by Epic Tech AI and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7. User Content

You retain ownership of content you submit to the service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and distribute your content in connection with the service.

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our service. By using our service, you agree to the collection and use of information in accordance with our Privacy Policy.

9. Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. We may experience downtime for maintenance, updates, or unforeseen circumstances. We are not liable for any damages resulting from service interruptions.

10. Limitation of Liability

Epic Tech AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.

11. Indemnification

You agree to defend, indemnify, and hold harmless Epic Tech AI from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the service or violation of these terms.

12. Termination

We may terminate or suspend your account and access to the service immediately, without prior notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties.

13. Governing Law

These terms shall be interpreted and governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of California.

14. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any changes by posting the new terms on this page. Your continued use of the service after changes constitutes acceptance of the new terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Epic Tech AI
Email: legal@epictechai.com
Address: 123 Innovation Drive, Tech Valley, CA 94000